Order Cancelation Policy

Departure before Receipt of Goods

(a) Before sending / receiving of Goods – Cancellation is possible by sending e-mail to in electronic info@vassilisthom.com or calling on telephone 2111844664, 6932314557 (contact hours: 10:00 to 20:00, days Monday to Friday and Saturday 10:00 to 17:00). After the cancellation, the Company will proceed with the refund to each of you without interest the amount that may be paid.

(B) The refund will be made either by crediting your bank account or credit your credit / debit card, depending on the means of payment used for your initial transaction, unless expressly agree otherwise through email to be sent to info@vassilisthom.com.

If done by crediting your bank account, we kindly ask you to inform us by email and specifically to info@vassilisthom.com for your account number (IBAN), the bank maintaining the account and the recipient’s name as given in the booklet.

There might be a delay in crediting your credit / debit card that can be attributed to the bank. Please contact us either online at e-mail info@vassilisthom.com or by phone 2111844664, 6932314557 (contact hours: 10:00 to 20:00, days: Monday to Friday and Saturday 10:00 to 17:00) if you have not received your credit within 14 calendar days.

Withdrawal after Receipt of Goods

(a) After sending / receiving of goods – As a registered user of the e-shop and if you are a natural person (consumer) who makes the sale for personal use and not for the convenience of your personal activity (trade, business, craft or profession ), then you can return unsold goods without penalty (except for reimbursement (in courier, transportation, or other means), you undertake you, except the first return Merchandise / of your order is free, and without being obliged to tell us why you wish to return merchandise, within fourteen (14) calendar days of receipt of merchandise.

To exercise this right of withdrawal will be sent to you on withdrawal form (Return Form) accompanied by an EASA Form-Wizard Returns the delivery / of goods / in and send us the / any return / your repayments in 101 – 103 Mavromichali Str., Athens 114 72, Greece.

This right of withdrawal does not apply where the Commodity price paid in the physical store of the company in 101 – 103 Mavromichali Str., Athens 114 72 and simultaneously, they are omitted from this physical store, the sale is not considered committed by distance.

This right of withdrawal does not apply where the Commodity price paid in the physical store of the company in 101 – 103 Mavromichali Str., Athens 114 72 and simultaneously, they are omitted from this physical store, the sale is not considered committed by distance.

(b) Where exercise such a right of withdrawal within the above-mentioned limitation period of fourteen (14) calendar days, you can choose any other commodity of equal value with the price initially chosen Merchandise. In this case, our company will send you the relevant confirmation e-mail (e-mail) about your submitted request. Our Company will process your request to replace the selected goods within one (1) working day in the case of replacement, will send you a new commodity within five (5) business days from the date of that confirmatory email ( e-mail) in accordance with the terms hereof.

(c) Where the exercise that right of withdrawal within the above-mentioned limitation period of fourteen (14) calendar days, you can further make use of your credit balance for four (4) months. In this case, our company will send you the relevant confirmation e-mail (e-mail) about your submitted request.

Our Company will process your request for use of your credit balance and will send you confirmation of your credit balance within two (2) working days from the date of that e-mail of confirmation (e-mail) by mail to the delivery address you have given.

(d) In the event that you wish to exercise your right of withdrawal within the above-mentioned limitation period of fourteen (14) calendar days from the date of receipt / of goods / of and if you do not wish to (i) select any other commodity equivalent to the price of the / the initially chosen / s Merchandise / of or (ii) use the credit balance and the Commodity / s returned / s to the Company under the above terms and conditions within fourteen (14) working days of receipt the / of the Company will proceed with the refund to each of you without interest the amount paid within fourteen (14) calendar days from the date of receipt by the Company of refunded / product / of.

The Company may suspend-withhold reimbursement until take back / goods / them.

(f) The refund can be made either by crediting your bank account or credit your credit / debit card. If done by crediting your bank account, we kindly ask you to inform us by email and specifically to info@vassilisthom.com for your account number (IBAN), the bank maintaining the account and the recipient’s name as given in the booklet.

For security reasons, the beneficiary of the account number must be the same person shown on the receipt / purchase invoice for the goods you have us return.

There might be a delay in crediting your credit card may be due to the bank. Please contact us either electronically at e-mail info@vassilisthom.com and/or at the phones 2111844664, 6932314557 (Contact Hours: 10:00 – 20:00, Days: Monday to Friday and Saturday 10:00 – 17:00), if you have not received your credit within 14 Calendar days.

Defective Goods

(a) The Company takes every possible measure to all goods (regardless of type) be packed specially and carefully in order to reach you undamaged. The Company also know that among the goods included and fragile and / or sensitive species and therefore take all necessary measures (in cooperation with suppliers and carriers) that these items be dispatched in special packaging which protects them fully from damage during transport and / or storage. In very rare cases, however, there is a risk of the goods to be damaged when shipped to you. In very rare cases, however, there is a risk that any of the goods will be damaged when shipped to you. Also in very rare cases you may receive merchandise with a defect. For this reason and regardless of your right to a withdrawal which is unaffected, we invite you to check the products upon receipt.

(b) If you receive the commodity without express any particular subject means that you unconditionally accept the Commodity by the Company.
However, if you find that no damages and / or a defect in the product, then given the responsibility of the Company for real defects in accordance with Articles 534 et seq. Of the Civil Code, please let us know by contacting us at the Company’s customer service center 2111844664, 6932314557 (contact hours: 10:00 to 20:00, days: Monday to Friday and Saturday 10:00 to 17:00) and / or info@vassilisthom.com declaring us if you wish to send your new goods to replace or if you wish to use your credit balance to four (4) months, or if you wish to exercise your right to withdrawal.

In case you wish to exercise your right to withdraw the refund can be made either by crediting your bank account or by crediting your credit/debit card. If done by crediting your bank account, we kindly ask you to inform us by email and specifically to your account number (IBAN), the bank maintaining the account and the recipient’s name as given in the booklet.

For security reasons, the beneficiary of the account number must be the same person shown on the receipt / purchase invoice for the goods you have us return.

There might be a delay in crediting your credit card may be due to the bank. Please contact us if you have not received your credit within 14 days.

(c) If the goods you received is proven defective in its construction, then:

i) for footwear, clothing and clothing accessories are entitled to request their replacement with the same or other goods of your choice and / or use of your credit balance for four (4) months, or interest-free repayment of money paid if the commodity is not available you want to replace, provided that you send the relevant electronic command within 14 days of receipt.

Process of Withdrawal / Return Goods

(a) The procedure for the return of merchandise you ordered from our Online Shop is simple and is carried out according to the steps outlined in the Return Form and return the form-guide.

Specifically:

The customer receives Return Form stating the details of the order (number), the ordered goods, the number of sale / purchase receipt and the date of issue and the customer data by checking the / Goods / s who wants to return notes the reason for the return – what he wants to do (refund, credit, replace with same, replacing it with another, etc.) sent the / Goods / them with the return Form to the address indicated whenever the return Form by following the instructions form-Wizard Returns.

(b) To be valid, the return / Commodity / Commodity (defective or not) the above procedure should be performed and the relevant documents (Return Form – Form-Guide Returns) accompanied by / the drawback / Commodity / to be received by the Company within the time limit set in the Commodity return Policy (Article 12) in each case Mercantile return.
(c) In any case referred refund, replacement and / or repair the product in the following provisions of Article 12 should the commodity needed to be accompanied by the original receipt / purchase invoice.

For all these cases the goods must be in the state received from the purchaser / user, complete and without damage and the packaging is that which normally accompanies / merchandise /s (to be consistent with the Company’s codes) and They are in excellent condition, with all the documents accompanying the product (eg Mission Report, Invoice, Receipt Retail etc).

To return part or all of your order please fill out the form.